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Reprints after a few months

Posted: Mon Apr 30, 2018 7:13 am
by Runin28
Got a customer complaining the laminate has been peeling after about three months, wants reprints. I didn't buy the extended warranty and they were perfect when I gave them to him (I've got pics to back that up).

Would this be covered under g0d's warranty or should I just tell them to buy another set? This hasn't been a problem for anybody else in that batch so I find it difficult to accept responsibility.

Re: Reprints after a few months

Posted: Mon Apr 30, 2018 10:10 am
by Runin28
wilk007 wrote:
Mon Apr 30, 2018 9:04 am
Runin28 wrote:
Mon Apr 30, 2018 7:13 am
Got a customer complaining the laminate has been peeling after about three months, wants reprints. I didn't buy the extended warranty and they were perfect when I gave them to him (I've got pics to back that up).

Would this be covered under g0d's warranty or should I just tell them to buy another set? This hasn't been a problem for anybody else in that batch so I find it difficult to accept responsibility.
The standard warranty is valid for about 5 minutes after they arrive mate, it's just for times when the ID arrives fucked in the first place.

So not a hope in hells chance if you didn't buy the extended warranty.
Thought so, just wanted somebody else to confirm it so he'd shut up