1 - Do you buy the extended reprint warranty for your customers?

It results in about an £8.25 increase in variable costs per sale, but then again you can offer a much more valuable customer service through the warranty, as in g0d will give you reprints for any reason at all (shit surname, confiscated by bouncer etc.).
I guess it saves having to argue with your customers.



2 - How much do you spend on packaging materials per customer (excluding group orders)?

These include:
- envelopes / packets
- address labels
- stamps / other postage methods
- stealth / decoy materials
- nitrile gloves
- mileage (if you can be arsed)

I think this would be interesting to know as I could probably cut some costs out myself.
Personally, I spend exactly £1.07334 per customer (excluding negligible amounts on printer ink & tape) on postage & packaging.



Finally, to everyone who has finished (or finishing) their exams: whether it’s the 15th or 22nd August, I wish you good luck on your results day :)

(or 9th July if you’re still in primary school & just finished your SATS)